Overview
The Board of Public Works' Utility Service Budget Plan is available for residential customers that meet the criteria set forth below. Customers participating in the Budget Plan will pay the same dollar amount, month after month, based on the average of their utility bill for the previous 12 months. This makes it easier for our customers to plan their personal budget and avoid the peaks and valleys of utility bills due to the seasonal changes.
Criteria
- Account balance must be current prior to customer being placed on the Budget Plan.
- Service must be residential, at the same location, and in the customer’s name for 12 months before becoming eligible for the Budget Plan.
- Failure to make a payment while on the Budget Plan by the delinquent date will result in the forfeiture of the Budget Plan and the customer's entire account balance shall become due immediately. Disconnect notices or checks not honored by the bank will void the Budget Plan immediately.
- If a customer has been removed from the Budget Plan due to the previous bullet, the customer must have 12 consecutive months without disconnections of service or checks not honored by the bank in order to be eligible to apply for another Budget Plan.
- Account balances will be re-evaluated on a semi-annual basis, in September and March, to determine if the budget amount is appropriate for the customer’s bills, regardless of customer's original application date. Any new budget amount will appear on the next billing statement.
- The Board of Public Works reserves the right to revise the customer’s Budget Plan at any time.
How to Apply
Applications for the Utility Service Budget Plan may be submitted anytime during the year. Applications may be submitted in person or online.
Terminating Your Budget Plan
If you wish to be removed from the Budget Plan, please complete the Discontinuance of Utility Service Budget Plan form. Customers must pay the balance in full prior to being removed from the Budget Plan.